Returns

Returning defective products

The customer has the right to return defective or incorrect products. The customer has seven (7) days from delivery to inform SURKANA about any defects or non-conformities and return of the product to SURKANA.

If the customer returns the product because it is defective, SURKANA will refund the value of the product and shipping costs, in addition to the direct costs of the return, within a maximum of thirty (30) days from the receipt by SURKANA of the product.

Returning products for any reason (Right of cancellation)

If the customer is unsatisfied with the products purchased, for whatever reason, he or she has 30 days from the date of delivery to return the product. The customer may return the purchased product provided that:

The product has not been washed or used in any way.

The product is complete (products sold in a pair must be returned together).

The customer must return the product and assume the return shipping costs. The products must be returned in their original packaging and labels along with the relevant return note. Only one return can be processed for each order. SURKANA will carry out the pertinent inspection of the merchandise returned. SURKANA will reimburse the Client for the price of the product within a maximum of thirty (30) days after receiving the notification of return of the product. The client must also assume the return costs.

Should the product returned have been purchased through a special offer related to quantities (3x2, second item half off, etc.) the special offer will considered void and full price will be charged for the discounted products.